Help And Info - Delivery Information


All of our cards and personalised gifts are assembled by hand and with loving care at our London headquarters. Your satisfaction is our absolute priority and we always endeavour to ship your order as soon as possible.

Ordered by you

Posted by us

Before midday Monday - Friday

Same day

After midday Monday - Thursday

Next day

After midday Friday

Following Monday

Sat & Sun & Bank Holidays

Next working day


Please note: Saturday and Sundays are NOT classed as working days.

Royal Mail shipping will often be slower during the Christmas period. Please allow twice as long for any orders made during the month of December.  

Delivery Rates
The postage costs of your order are based on the item weight and destination address, so the cost will increase on orders of more than one item in total and the further away from the UK the delivery address is. The postage rates also include VAT at the current rate, the costs of the envelopes or packaging we use, and a small amount for the processing.

If you order more than one item, the total weight of the order will be combined and this will then be calculated for you as the total cost of postage. If you wish to see the total cost of the postage for your order then add the items you want to your basket and proceed to the checkout where the site will calculate the total for you. You can always go back to add or delete things from your basket before you finally checkout and pay.

Delivery Methods
All orders made before midday will be dispatched on the same day. Orders placed after midday will be dispatched the next working day.

For orders dispatched using Royal Mail First Class, Second Class and Airmail, Royal Mail cannot guarantee the delivery date. IF YOU NEED YOUR UK ORDER DELIVERED BEFORE A SPECIFIC DATE PLEASE USE OUR UK SPECIAL DELIVERY SERVCE (Unfortunately this service is not available for international deliveries).

UK Delivery
UK orders will be shipped via Royal Mail First Class post. Most orders are usually delivered within 1-2 working days.

UK orders over £20 are eligible for FREE UK delivery and will be shipped via Royal Mail Second Class post (unless another delivery options is selected). Most orders are usually delivered within 2-3 working days.

UNFORTUNATELY NEITHER OF THESE SERVICES ARE GUARANTEED BY ROYAL MAIL. IF YOU NEED TO RECEIVE YOUR ORDER BEFORE A SPECIFIC DATE PLEASE USE OUR UK SPECIAL DELIVERY SERVCE.

* If you live in the Highlands or Islands, please allow an extra couple of days.

UK Special Delivery
If you order before midday on Monday to Thursday and you absolutely must have your item the next day, then we offer the Royal Mail Special Delivery service that is guaranteed by 2pm the following day. The total cost for this premium service will depend on the overall weight but as an average guide it will be approximately an extra £5.00
. If you wish to see the total cost of your Special Delivery postage for your order then put the relevant items in your basket, click on the Special Delivery option, proceed to the checkout where the site will calculate the total for you. You can always go back and add or delete things from your basket before you finally checkout and pay.

Please be aware that a Special Delivery requires a signature upon delivery. If there is no one likely to be in who can sign, then please use the standard delivery service or have the item delivered to an alternative address. (Royal Mail will not guarantee the Special Deliveries will arrive on a Saturday but we have found that if it’s a residential address, orders usually do arrive).

European Delivery
All goods to European addresses are shipped via Royal Mail Airmail. You should expect to receive your order within 5-10 working days. Please allow 15 working days for your parcel to arrive.


Rest Of The World Delivery
All goods to the rest of the world addresses are shipped via Royal Mail Airmail. You should expect to receive your order within 7-15 working days. Please allow 20 working days for your parcel to arrive.

Please note: Saturday and Sundays are NOT classed as working days.

Where is My Order?

·       For First Class deliveries to UK, you should receive your items within 1-2 working days but it can take upto 5 working days. Please allow 5 working days after you have received your order confirmation email, for your parcel to arrive, before you contact us.

·       For Second Class deliveries to UK, you should receive your items within 2-3 working days but it can take upto 7 working days. Please allow 7 working days after you have received your order confirmation email, for your parcel to arrive, before you contact us.

·       For deliveries to Europe, you should receive your items within 5-10 working days but it can take upto 15 working days. Please allow 15 working days after you have received your order confirmation email, for your parcel to arrive, before you contact us.

·       For deliveries to the Rest Of The World, you should receive your items within 7-15 working days but it can take upto 20 working days. Please allow 20 working days after you have received your order confirmation email, for your parcel to arrive, before you contact us.

What if I am not at home when they deliver?
Most items that we sell will fit through a standard letterbox. For bulkier orders we recommend you submit an address where there will be someone to receive the delivery. For many people, this will be a work address. However, if you are out, the normal procedure is for the delivery service to leave a "While You Were Out" card. You can then collect your parcel from the mail depot.

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My card looks great and is an ideal present. Bruna, Northolt
Dates to remember
22nd September Yom Kippur
19th October Diwali
31st October Halloween
24th November Thanksgiving

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