Help And Info - Terms and conditions

Terms and conditions of trade

The following terms and conditions apply to all transactions through placing of an order indicates your acceptance of these terms and conditions so please, read them carefully, and we suggest you print a copy for future reference. These terms and conditions do not affect your statutory rights.

Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer in order to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or, if the password is being, or is likely to be, used in an unauthorised manner. reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
 We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Your access to the website may be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will always limit the frequency and duration of any such suspension or restriction.

Using the website
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

Your conduct
You must not use the website in any way that causes, or is likely to cause the website, or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not, are responsible for all electronic communications and content sent from your computer to us and that you must use the website for lawful purposes only.

Copyright and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws. You may not systematically extract and/or re-utilise parts of the contents of the website without‘s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without's express written consent. You may not create and/or publish your own database that features substantial parts of this website without‘s express written consent.

Purchasing from

Our Contract
When you place an order to purchase a product from, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents your offer to us to purchase a product and that offer is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you. That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

Pricing and availability
While we try to ensure that all products are available as stated on our product information pages and at the stated prices, it is possible that a product may be mispriced or no longer available. As we process your order, we will inform you by e-mail if any products you order have become unavailable and we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

Special Offers 
Unless specifically noted, any special offer discounts, multi buys or free postage offers apply to purchases delivered to a UK address only.

3 For 2 offers and other multi buy offers apply to all standard greeting card ranges but do not include personalised greeting cards unless specifically noted.

International orders - Customs
When ordering goods from for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries may be subject to opening and inspection by customs authorities.

Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority in which case it will apply to orders previously placed by you. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.

Governing law and jurisdiction These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

Refund policy
If you're not completely satisfied with your products for any reason then you may return most new unopened items within 30 days of delivery for a full refund. We regret that the cost of returning unwanted goods cannot be refunded. We will however pay the return shipping costs if the return is a result of our error or a defective product. You can expect to receive your refund within 4 weeks of returning your goods. We'll notify you by email about your refund once we've received and processed your package. If you're returning goods please include the original order number and your name and address. This will help to expedite the process.

Refund exceptions
1: Your right to return and receive a refund for goods shall not apply to any products that have been made or personlised for you. The very nature of personalised products means that they cannot be re-sold and therefore we cannot accept returns on these items.
2: If, in our opinion, you have used the products in any way or not taken reasonable care of them whilst in your possession or they have not been returned with the original packaging intact. This does not affect your statutory rights. If you have a question about returns or refunds please contact us at


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I am delighted with the quality of the card and the speedy service. I will definitely be using your service again Wilma, Wishaw
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